Reducing costs and enhancing customer satisfaction through the implementation of a quality management system
“Quality and reliability are critical values for the vibration test industry. In an environment where the mistakes or failure of products or services can have serious consequences, it is essential for us to have a robust framework in place to help reduce risks and continue to provide quality products and a good service to our customers.”
1g-dynamics aim is to be a truly global, single source outlet for the supply and maintenance of vibration test and measurement equipment to the aerospace, defence and automotive industries. However the industry is experiencing an ever-increasing complexity with regards to production tooling and therefore the need to ensure consistent quality with repeatable build times has become essential.
To achieve this goal 1g-dynamics decided that the implementation of a management system based on the ISO 9001 Quality Management System was the way forward to ensure a more structured and reliable approach. The robust management framework that has since been put in place has enabled the company to meet its objectives and achieve continual improvement through better monitoring and measuring of activities, a more accurate understanding of performance and identification of areas for improvement.
Business Services Director